No way there wouldn't be thefts here lol.
Technological Unemployment News & Discussions
Re: Technological Unemployment News & Discussions
How robots are taking over warehouse work
12 hours ago
[...]
Back in Luton, Ocado has taken its automation process to a higher level.
The robots which zoom around the grid, now bring items to robotic arms, which reach out and grab what they need for the customer's shop.
[...]
The Luton warehouse has 44 robotic arms, which at the moment account for 15% of the products that flow through the facility, that's about 400,000 items a week. The rest are handled by staff at picking stations.
[...]
In two or three years Ocado expects the robots will account for 70% of the products.
This inevitably means fewer human staff, but the Luton warehouse still has 1,400 staff, and many of those will still be needed in the future.
https://www.bbc.co.uk/news/business-68639533
OCADO GROUP
12 hours ago
[...]
Back in Luton, Ocado has taken its automation process to a higher level.
The robots which zoom around the grid, now bring items to robotic arms, which reach out and grab what they need for the customer's shop.
[...]
The Luton warehouse has 44 robotic arms, which at the moment account for 15% of the products that flow through the facility, that's about 400,000 items a week. The rest are handled by staff at picking stations.
[...]
In two or three years Ocado expects the robots will account for 70% of the products.
This inevitably means fewer human staff, but the Luton warehouse still has 1,400 staff, and many of those will still be needed in the future.
https://www.bbc.co.uk/news/business-68639533
OCADO GROUP
Re: Technological Unemployment News & Discussions
Generative AI could soon decimate the call center industry, says CEO
There could be "minimal" need for call centres within a year
By Rob Thubron
April 26, 2024 at 5:18 AM
It's no secret that certain types of jobs are more threatened by artificial intelligence than others. Call center workers fall into this category, and while we've already seen a few companies replace phone-based support staff with generative AI, there are warnings that the entire industry could be comprised mostly of chatbots in as soon as a year.
The grim prediction comes from K Krithivasan, head of Indian IT giant Tata Consultancy Services (TCS). The second-largest company in India by market cap, it has more than 616,000 employees worldwide.
Speaking to the Financial Times, Krithivasan said AI will result in a "minimal" need for call centers. The CEO added that while "we have not seen any job reduction" so far, that will change as multinational clients adopt generative AI. The technology is expected to have a massive impact on the customer help center industry, which, according to a Gartner report in 2022, employs about 17 million people.
"In an ideal phase, if you ask me, there should be very minimal incoming call centres having incoming calls at all," Krithivasan told the FT. "We are in a situation where the technology should be able to predict a call coming and then proactively address the customer's pain point."
The prospect of a chatbot being able to fulfil all of a customer's requests over the phone with ease might sound like a long way off, but Krithivasan believes they will be able to seamlessly replace humans in "maybe a year or so down the line."
https://www.techspot.com/news/102749-ge ... ustry.html
There could be "minimal" need for call centres within a year
By Rob Thubron
April 26, 2024 at 5:18 AM
It's no secret that certain types of jobs are more threatened by artificial intelligence than others. Call center workers fall into this category, and while we've already seen a few companies replace phone-based support staff with generative AI, there are warnings that the entire industry could be comprised mostly of chatbots in as soon as a year.
The grim prediction comes from K Krithivasan, head of Indian IT giant Tata Consultancy Services (TCS). The second-largest company in India by market cap, it has more than 616,000 employees worldwide.
Speaking to the Financial Times, Krithivasan said AI will result in a "minimal" need for call centers. The CEO added that while "we have not seen any job reduction" so far, that will change as multinational clients adopt generative AI. The technology is expected to have a massive impact on the customer help center industry, which, according to a Gartner report in 2022, employs about 17 million people.
"In an ideal phase, if you ask me, there should be very minimal incoming call centres having incoming calls at all," Krithivasan told the FT. "We are in a situation where the technology should be able to predict a call coming and then proactively address the customer's pain point."
The prospect of a chatbot being able to fulfil all of a customer's requests over the phone with ease might sound like a long way off, but Krithivasan believes they will be able to seamlessly replace humans in "maybe a year or so down the line."
https://www.techspot.com/news/102749-ge ... ustry.html
