Maybe once every 4-5 hours of work or so I have customers bringing up Qanon style conspiracy theories or being racist, some have threatened to kill politicians calling them communist etc,
I now make them calm down by making vague statements that make them think I agree and I am in on their conspiracy but can't talk about it.
I imagine if I get psudo promoted from a tier 2 to a tier 3 agent where I handle the feedback and complaints among other things I will get these calls roughly every hour.